Leveraging CorVu & Microsoft SharePoint for Incident Reporting

Greater Manchester Fire & Rescue Authority is the United Kingdom’s second largest fire and rescue authority. It employs over 2,500 staff, operating 41 fire stations across ten districts. In total, it covers an area of nearly 500 square miles, with a culturally diverse population of 2.5 million people. During 2007, it attended over 49,000 incidents. The organisation also works in the community, carrying out home fire risk assessments, conducting visits to schools and advising businesses on fire safety.

Greater Manchester Fire & Rescue Authority’s Corporate Support department provides performance information to management and borough commanders. This information is obtained via the organisation’s Management Information System (MIS) from data automatically recorded for call out incidents. In 2009, the Authority introduced a new Incident Recording System (IRS), and commissioned Manigent to develop a reporting suite. In addition, Manigent was asked to improve the existing MIS (CorVu) reporting suite by making it more robust, flexible and less costly to maintain.

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PerformancePoint 2007 Implementation

 "We are now able to have really useful meetings and discussions, leading to proactive, actionable decisions.” - The Headmaster

As a Microsoft partner, we were engaged to work with senior school staff to develop a consolidated set of management information based on the existing performance management framework. This would be achieved by developing and implementing a PerformancePoint Server based management information system. Click here to download the case study

Balanced Scorecard deployment

Our client recognised the need to implement both a strategically oriented management information process and related enabling technology solutions as an integrated project.

Manigent was engaged to provide subject matter expertise around the Strategy Map and Balanced Scorecard development and technology expertise to support the implementation of management information software. Click here to download the case study

Risk-based performance deployment

 “Manigent came with all the right questions, enabling us to develop ‘our’ right answers”- Business Manager, Global IT.

Manigent was engaged to support the IT function in delivering to the enterprise project, building on IT’s existing performance and risk management approach and gaining buy-in for the enterprise project. In particular we focused on building on existing measurement systems, rather than creating new, silo processes and creating sustainable change.Click here to download the case study

Balanced Scorecard deployment

 “finally after all this time, I have some actionable management information”- Global Head of IT

With expert knowledge of both the Balanced Scorecard framework and Balanced Scorecard software, Manigent were asked to support the business and guide its efforts to realise value from the investment it had made in both the Balanced Scorecard methodology and the CorVu software. Click here to download the case study

Balanced Scorecard deployment

Manigent was engaged to re-implement the Balanced Scorecard so that it clearly communicated the strategy, reduced the ‘measurement burden’, enabled the alignment of initiatives to reduce “initiative fatigue” and, of course, effectively supported the execution of strategy. Click here to download the case study

 

Prepare and Review Five-Year Financial Plan

Manigent was engaged to Work with the Group Finance Director of a large housing group to review corporate strategy and develop a five-year financial plan. An additional a performance goals forecast was developed in the areas of service and service delivery to meet corporate strategies. Working with the Executive Board, the plan was reviewed and modified, and a measurement and performance framework developed for implementation by IT. 

Group Budgeting and Forecasting

This privately-held company operates in 4 continents and 40 locations. The challenge was to provide a solution for the management and accurate reporting of annual budgets and quarterly forecasts, with inputs from approximately 200 budget holders. An existing Excel-based system was error-prone, inaccurate and unmanageable, and contained no historic data for comparisons. A web-based system, organised around standard Excel forms and reports and a standard database, resulted in accurate and timely compilation and reporting on budgets and forecasts. 

Strategic Execution Risk Assessment

Manigent was engaged to provide Risk & Strategy expertise to the UK CEO on a very focused project to assess strategic execution risk at a global mobile telecoms company. 

CPM Requirements Definition & Tool selection

Manigent was engaged as Project Manager and subject matter expert on a project to define requirements and manage the selection of a Corporate Performance Management software solution at a UK mobile telecoms company.